We are pleased to accept any unworn or unused merchandise for return or as an exchange within 21 days of your purchase date. You must inform us about the return or exchange at email@example.com within 14 days of receiving your items. If order exceeds allotted time, only store credit will be given.
All custom made orders must be cancelled within 2 days; otherwise, orders will be processed and customers will have to go through the return/refund process. A 15% cancellation fee will be assessed for all custom made cancelled orders after 2 days.
If a product you receive is defective, please contact us within 48 hours of receipt. Defective products include holes, large misprints, and broken zippers. Please also note that our products, with the exception of art, are handwoven and handcrafted. There may be signs of small blemishes and/or imperfections. All that gives it the authenticity and character that we pride ourselves with. Those will not be considered defective.
Shipping costs will not be refunded. Returns will be processed upon receipt of merchandise. All final sale items cannot be returned or exchanged. Your refund will be issued to the original payment method.
We are currently shipping only in the United States. However, please message us directly regarding international orders: firstname.lastname@example.org
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.